Data Protection
for vcity177 Members

vcity177 ("we", "platform" or "vcity177") is committed to protecting the privacy and personal information of every individual who uses our services. This Privacy Policy is an official document that sets out our practices for collecting, processing, storing and protecting personal data.

This policy applies to all registered members, users browsing the vcity177 website, and any party that interacts with our online services. By registering an account or using vcity177's services, you consent to the practices described in this Privacy Policy.

vcity177 operates under international licensing and complies with the data protection obligations set out in those jurisdictions. We take a proactive approach to ensuring your data is handled responsibly at every stage.

vcity177 collects personal information across various contexts of your interaction with our platform. The categories of data we collect are as follows:

A. Account Registration Information

• Full name as shown on your identification document
• Identity card number (MyKad) or other valid identification document
• Date of birth — to verify that you are 21 years of age or older
• Active email address and mobile phone number
• Current residential address
• Username and password chosen at registration

B. Financial and Payment Information

• E-wallet account details such as Touch 'n Go eWallet, ShopeePay or DuitNow
• Bank account information for transactions via FPX (online banking)
• Cryptocurrency wallet address (USDT, BTC, ETH) where applicable
• Records of deposit and withdrawal transactions

C. Platform Usage and Activity Data

• Game activity logs, bets placed and access times
• IP address and device information
• Type and version of web browser or application used
• Navigation data and choices made within the platform
• Records of communication with the customer support team

Personal data collected is used solely for legitimate purposes necessary to operate vcity177's services. The table below lists the main purposes of data processing:

vcity177 does not use members' personal data for purposes beyond those stated above without obtaining new explicit consent. Members will be informed in advance of any changes to processing purposes.

vcity177 does not sell or trade members' personal information to third parties. However, there are certain situations where we need to share information with trusted parties to ensure services run smoothly.

Permitted sharing includes:

• Payment service providers and transaction processors involved in deposit and withdrawal operations
• Licensed game software providers that supply games on the vcity177 platform
• Technical service providers that assist in operating the platform's infrastructure
• Competent authorities where there is a legal requirement or court order
• Licensing regulatory bodies within the scope of our reporting obligations

All third-party partners of vcity177 are required to meet data security standards equal to or exceeding those we apply internally. Legally binding data processing agreements are signed with every third party that has access to member data.

vcity177 implements multiple layers of technical and administrative security controls to protect members' personal data from unauthorised access, loss, modification or unintended disclosure.

Technical controls in place:

• 256-bit SSL/TLS encryption for all data transmitted between user devices and servers
• At-rest encryption for all account records and transactions
• Role-based access control that limits access by internal staff
• Continuous system monitoring and automated intrusion detection
• Two-factor authentication (2FA) available for all member accounts
• Regular security scanning and penetration testing

While we take every reasonable step, no digital security system can guarantee absolute protection. Members are encouraged to play their part in keeping their accounts secure by using strong passwords, not sharing login credentials, and notifying us immediately if they suspect any suspicious activity.

The vcity177 website uses cookies and similar tracking technologies to improve the user experience, understand usage patterns and ensure platform functions operate correctly.

Types of cookies used:

• Essential Cookies: Required for core platform functions such as login session authentication and account security. These cookies cannot be disabled.
• Preference Cookies: Saves user settings such as language and display preferences for easier access next time.
• Analytics Cookies: Helps us understand how users interact with the platform for service improvement purposes.
• Performance Cookies: Optimises page loading and ensures a stable experience across different types of devices.

Members can manage cookie settings through their web browser settings. However, disabling certain cookies may affect some platform functions. More information on how to manage cookies is available in your account settings.

As vcity177 operates under international licensing, there is a possibility that members' personal data may be processed or stored outside Malaysia. Any such data transfer is carried out in compliance with strict security requirements.

We ensure that international data transfers only occur to jurisdictions that provide an adequate level of data protection, or through appropriate safeguard mechanisms such as legally binding data processing agreements.

Sensitive financial and identity data is stored in environments that comply with international security standards, regardless of the physical location of the relevant servers.

vcity177 recognises and respects members' rights regarding their personal data. You may exercise the following rights at any time by contacting our support team:

• Right of Access: Request a copy of the personal data we hold relating to your account.
• Right to Rectification: Request correction of inaccurate or incomplete data in our records.
• Right to Erasure: Request deletion of your personal data under certain circumstances provided for under applicable law.
• Right to Restrict Processing: Request that we restrict the processing of your data in certain situations while a dispute is being resolved.
• Right to Data Portability: Receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: Object to the processing of your data for direct marketing purposes or based on our legitimate interests.
• Right to Withdraw Consent: Withdraw consent previously given for specific processing purposes without affecting the validity of prior processing.

vcity177 retains members' personal data for as long as the account remains active or as long as necessary to fulfil the original purpose for which the data was collected. Retention periods are also determined by applicable legal obligations.

General data retention guidelines:

• Active account data: retained for the duration of the active account plus any additional period required by law
• Financial transaction records: retained for the period required by licensing and anti-money laundering requirements
• Customer support communication logs: retained for quality control and dispute resolution purposes
• Anonymised analytics data: may be retained for a longer period for service improvement purposes

After the retention period ends, personal data will be securely deleted or permanently anonymised using procedures that ensure the information cannot be recovered.

vcity177 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect user data.

Any material amendments to this policy will be communicated to members via in-platform notifications or email at least thirty (30) days before the changes take effect. Continued use of the vcity177 platform after the effective date of any amendment will be considered acceptance of the updated terms.

Members are encouraged to review this Privacy Policy page periodically. The "Updated" date shown at the top of this page indicates when the last changes were made.

If you have any questions, concerns or wish to exercise your rights regarding personal data, please contact the vcity177 support team, available 24 hours a day, 7 days a week in Malay and English.

Privacy and data protection requests will be processed within a reasonable timeframe. We are committed to providing a transparent and satisfactory response to every enquiry received.